I’ve been amazed by the response of churches in and around my community to COVID-19. Pastors quickly devised online strategies for worship, fellowship, service, and mission. Churches are communicating, comforting, and connecting through online sermons, Zoom meetings, and other means.
John Piper once famously said, “Don’t waste your cancer” and he wrote a book about it. It’s important for us who are in Christian ministry to not waste this virus. I don’t mean that flippantly, of course. What I mean is, we need to reflect upon the current crisis as pastors, missionaries, and ministry leaders. What is the pandemic teaching us about pastoral leadership? What are we learning that will help us now and the next time a crisis arrives on our doorstep (and it will)?
In my own ministry there have been crises similar to the COVID-19 pandemic in terms of their negative impact. 9-11 of course comes to mind. I had been a pastor in Orlando, Florida, for just a month when that happened. But other things I’ve experienced include…
- Hurricanes – it’s Florida after all
- Suicides – I’ve had to deal with three or four as well as one attempt
- Untimely deaths – I’m thinking of a father of three boys who was killed while riding his bike and a deacon who had a heart attack & died while I was administering the Lord’s Supper
- Election seasons – the one ahead of us is going to be a real slugfest
- Shocking events during the worship service – a man keeled over from a heart attack while I was preaching one time (hopefully not due to my sermon!); you can count on all sorts of unpredictable things happening during worship services, like protests outside the building, mentally ill people causing a disturbance, suspicious people who look like shooters, etc. These things are unsettling.
- Key staff transitions – when a staff member is fired or decides to leave, it can take months or even years for people to heal
- National tragedies – assassinations, stock market crashes, natural disasters, etc. all take their toll
Times like these can and should be our finest hour. We in ministry have a unique and solemn opportunity: to speak for God’s people and to God’s people.
Speaking for God’s people means to be the voice of their emotions, confusion, fear, doubt, and worry while communicating a sense of calm. We must expose and express our emotions, thereby giving our people permission to feel and express their emotions. There will be no healing without the acceptance and expression of feelings. Too many of us are out of touch with our own emotions and are uncomfortable crying, being sad, or expressing outrage. We must get in touch with our emotions and let these things out, otherwise there’s no empathy. We must be willing to express strong emotions, to weep, to show righteous anger, to grieve. But at the same time—and this is not easy to do—we must try to maintain a calmness and composure that will help people feel confident in our leadership. We can fall apart privately, but not publicly.
To be the voice of a congregation in times of crisis means to speak in the first person plural in our sermons and communications: “We are sad… We are angry… We are in distress… We are feeling isolated.” When people hear us affirm these things, they know we are one with them and they are able to vent their own feelings to God and to each other.
Speaking to God’s people involves picking up on a central biblical theme and reminding people of what they already know: God knows. God understands. God is in control. God has suffered too. God is with you. God will make things right. While simple concepts, these are the truths that will carry believers through times of trial. I suggest we take a break from our regular sermon series and preach on a Scripture passage that captures one or more of these truths. Keep to the simple gospel story.
However, speaking to God’s people does not mean doing a bunch of talking. It’s important to stop, be quiet, and let people have time and space to process what is happening. It’s tempting in times of crisis to think that our role is to teach principles, to fill up the air space with truth content and not leave people alone. No. Let’s not try to be Jesus. Let’s let Jesus be Jesus. Let’s allow our people to go through pain; don’t protect or distract them from it. It’s in their suffering that they will meet Jesus.
I would suggest, during a season of trial like the one we are currently in, that it’s good and right to slow down the programming of the church, to bring certain things to a stop, and to give people more time with their families, friends, and neighbors. We are not the Messiah. Our people will be OK. Let’s keep our messages basic and simple, and spend our time praying more and talking less.
Also, we should speak to God’s people without using formulaic, scripted, clichéd, easy answers. You may disagree, but the midst of a crisis is not the time to tell someone, “God is good all the time; all the time God is good.” Or, “All things work together for good….” Are these things true? Yes. But are they helpful? I don’t think so. Silence is probably better. We in ministry need to be OK with ambiguity, with not knowing why God does what he does. We need to be quiet and not feel we must justify God, explain God, or get him off the hook. I have found that it’s almost always better to just offer my presence to people who are suffering, either without words or with simple acknowledgments like “I know. God knows. God understands. God cares. I love you. Your church loves you. We will walk with you through this.”
Finally, during a crisis it’s really important to “touch” our people as often as possible. I don’t mean physically (although appropriate physical touch is a powerful way to love). I mean to make personal contact via phone calls, texts, notes, and messages with as many people as possible, as frequently as possible. And not just while the crisis is going on. The crisis will continue to rumble through our churches and ministries for weeks, months, and even years. So we ought to keep a spreadsheet of everyone in the congregation or ministry and figure out ways to reach out to them for a long time. Some individuals will obviously require more “touches” than others. We can recruit others to help with this. Elders and deacons should serve as caregivers along with us and other staff members. As we model caregiving, we will encourage the congregation to care for one another so that our churches become hospitals for the weak and weary, the sick and sore.

I attended a heated meeting of homeowners in my community a few nights ago. It seems that our community golf course is closing and a developer wants to build 304 new homes on it. There are all sorts of problems with this, as was made clear by a couple dozen angry homeowners who spoke at the microphone. I agreed with everything they said. But if I’d had the gumption to approach the mic and speak my mind, this is what I would have said to support my community:
Here are sixteen practices that will restore your energy if done consistently. Even if you can start with a few of them, you will be taking better care of yourself. And if you want to be any good for those you lead, you need to be good to yourself. I’ve adapted some of these from J. R. Briggs’ book, entitled simply Fail. It’s a great read.
I recently retired from pastoral ministry and took on a new challenge as Dean of Students at a theological seminary. Now relieved of the responsibilities of church work, I’ve been reflecting on my thirty-two year pastoral career. One of the things I’ve been stunned to realize is just how much those years were filled with anxiety and frantic ambition instead of “the peace that passes understanding” that we Christians talk about.
in addition to preaching each Sunday and visiting church members.
Another translation renders it, “Watch your life and doctrine closely” (NIV).
I love that moment in this painting. It looks like chaos. If a person did not know the biblical account but they looked at Rembrandt’s imagination of it they might wonder the end of it all. The painting itself begs the question, “Did they make it?” The only reason I can bear the unresolved tension in this painting is that I know the end of the story. I know the next frame. Jesus rebukes the storm, “Peace! Be still.” And he rebukes the storm in order that his disciples might hear his rebuke of them: “Why are you so afraid? Have you still no faith?” And they marvel and they wonder at what they just saw, asking among themselves, “Who then is this, that even the wind and the sea obey him?”
cans with trash and, once a week, we roll them down to the street to be picked up by the garbage service. All the guy in the driver’s seat has to do is operate a mechanical arm that reaches out, grabs the trash can, lifts it high in the air, turns it upside down, and whoosh–out spills the trash into the truck. The mechanical arm then lowers the can, places it back where it was on the street, and lickety split, off the truck goes to the next set of garbage cans.